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Privacy Policy

Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Please read this privacy policy to learn more about the ways in which we use and protect your personal information.

Information Collection & Use

In order to use our services, you must first complete the "Get Help Now" registration form and create a unique login name and password. During registration you are required to provide your contact information (such as name, billing address, phone, and email). We may use this information to contact you regarding the services you express an interest in via periodic account statements, security notifications and monthly newsletters.

TechsAmericaTM is the sole owner of the information collected on the TechsAmerica websites. TechsAmerica collects personally identifiable information from our users as an integral part of providing the services we offer.

When you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, billing and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we may also use this information to contact you.

When you use our referral service to Tell a Friend about our site, we will ask for yours and your friend's name and email address. We will use this information for the sole purpose of sending your friend an email inviting him or her to visit the site. You will receive a copy of this email, as well as notification of any delivery errors. If our logs indicate that the email was not received, we may send a follow-up email, however, this information will not be used for any other promotional emails. (Only account holders may subscribe to our newsletters, technical updates and promotional discounts).

Uses of Information
We use your personal information to facilitate the services you request. We use your personal and financial information in the file we maintain about you, and other information we obtain from your current and past activities on this site to: resolve disputes; troubleshoot problems; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce terms of service and other agreements; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple accounts or aliases. We may compare and review your personal information for errors, omissions and for accuracy.

We store information that we collect through cookies, log files, clear gifs, and/or third party sources to create a "profile" of your preferences. We collect your personally identifiable information and your services (purchasing) history to information in your profile in order to provide your account history to you, as well as for the purpose of tailoring our promotions and marketing offers and to improve the content of the site and services for you.

Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system (hardware/software information), date/time stamp, and clickstream data.

When purchasing products or services from our site, relevant portions of this information will be stored in your account profile to provide you and our staff with a record of your transaction history.

We may also use this information in a manner which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We may use both session ID cookies and/or persistent cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

We may use a persistent cookie to store your login to our site, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but you may unable to login to your account.

Clear Gifs
We may employ a software technology called clear gifs to help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."

Communications from the Site

Special Offers and Updates
We may occasionally send you information on products, services, special offers, promotions, advertisements, and communications relevant to your use of the site. By accepting this Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications on your account preferences page. You may make changes to these preferences at any time. (Also see the "Choice and Opt-out" section below)

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we will provide you a way to unsubscribe. Please see the "Choice and Opt-out" section below.

Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. We will also send you an email receipt for each product or service transaction you make through TechsAmerica.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service
Based upon the type of account and personally identifiable information you provide us, we may send you a welcoming email to verify your username and password. We will also communicate with you by email or phone in response to your inquiries, to provide the services you request, and to manage your account.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)
We may collect and share aggregate information from all profiles on our system with third parties, however, this information does not identify individual users.

We do not link aggregate user data with personally identifiable information.

Personally identifiable information
We may use third parties to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you, and therefore we will provide some of your personal information directly to these third parties only when necessary. These third parties are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced operation, unless you have explicitly agreed or given your prior permission to them for additional uses. In some instances, the third party may collect information directly from you, and in these cases, you will be notified of their involvement by the third party, and all additional information you provide them and their additional uses will be strictly up to you. If you provide additional information to a third party directly, then their use of your personal information is governed by their applicable privacy policy.

Legal Disclaimer
In an effort to respect your privacy, we will not disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure. However, we reserve the right to disclose your personally identifiable information as permitted by law when we believe that disclosure is necessary to protect our rights, to prevent imminent physical harm or financial loss, and/or to comply with a judicial proceeding, court order, or legal process served on our company.

Choice and Opt-out
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by disabling the email subscriptions listed in your account profile.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

If you have any questions, or need assistance with changes to your email preferences, please contact Customer Service.

Changes to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, please contact Customer Service.

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, please contact Customer Service.

Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us
If you have any questions or concerns, contact our online Customer Service staff, or send traditional correspondence to:

P.O. Box 27740
Las Vegas, NV 89126
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